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2
Transform Business
Helping
YOU get the "Right People, Doing the Right Things"!
By asking the right questions of your assessments & processes! |
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"Right
Things" - Ethics in Business
Check out the Garland Rotary Club Ethics Project currently in progress!
Story:
A couple I know have a child care business. They have customers who
can be very demanding. One feature included in their facilities are
web cameras installed so parents can see their children at almost any
time. Once, a customer became unreasonably demanding and the decision
was made to ask her to take her chid and leave the facility. There was
a disconnect in service expectation and what could be reasonably provided. A public website open to the community allows people to post opinions. Parents informed the couple that the parting customer posted some very negative comments about their company. When the couple read these comments, they initially could not decide how best to respond. It was late; so they chose to sleep on it and address the comments the following day. When they got back to the site, to their delight, many other customers had posted their own contrary views and challenged the disgruntled parent. The couple's ethics in business that guides them every day overcame the challenge one customer chose to make public. No other actions were necessary. The couple's business reputation was sufficient enough that no response was needed to keep the trust of their customers in place.
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Getting
the "Right People, Doing the Right Things"
2 Transform
Business
1513 Monterrey Dr., Suite 100 Garland, TX 75042 214.686.6179 (Office) Bill@2transformbusiness.com
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