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2
Transform Business
Helping
YOU get the "Right People, Doing the Right Things"!
By asking the right questions of your assessments & processes! |
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What
do we mean by people "Doing the Right Things?"
Process
Improvement is
only part of the answer. If you try to improve a wrong process, you'll
waste resources, good will, and potential results.
Process
Validation is
needed first to reconfirm that the market place, your business objectives,
and the needs of the customers demand the process you are considering
to use.
Story:
I was on a team once to change a process to get costs out and still
deliver the results we currently had (99% accuracy.) We mapped out the
process steps, noted the time and costs each step contributed, and recommended
changes that made the process less costly to complete. We did not know
that the expectation the 'customers' had of our new process (since we
were making changes) had moved on to a more automated and less repetitive
input system. When we tried to implement 'our improvements', we had
a rebellion. (Ref: internal payroll time keeping story)
What can you do to know you are "Doing the Right Things"? Have (or Find) the right knowledge you will need. - 'W. Edward Deming' theory of reality based decisions. Get outside help - objective, non-employee inputs are very important. Human nature drives internal people to be defensive, political, or victims of revenge. Sorry, it happens. Be supportive - not blindly; what budget is needed for what results - demand this. Review often - "your actions showing your interest" are more important than words alone.
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"Getting the Right
People, Doing the Right Things "
2 Transform
Business
1513 Monterrey Dr., Suite 100 Garland, TX 75042 214.686.6179 (Office) Bill@2transformbusiness.com
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